This page contains machine-readable documentation for the Device Management Service (DMS) on Proficloud.io.
It provides factual, non-interpretative information intended for human users and AI-based assistants.
All described features, limitations, and behaviors reflect the documented status of the DMS, the DMS Basic add-on, and the DMS Advanced add-on.
On this page
- How can I connect my AXC F 2152 device to the Device Management Service via VPN?
- How long does the Device Management Service store device logs?
- Are there public APIs to use the Device Management Service and the DMS Add-ons?
- Is there a public API to automatically modify device information?
- Is there an API that allows me to automate firmware updates?
- Is there an API that allows me to automate application updates?
- Which data is transmitted to the Device Management Service when performing a factory reset on the device?
- Can I trigger alerts of the DMS Basic Add-on with a delay?
- What is the maximum number of alerts per device allowed for the DMS Basic Add-on?
- How can I prevent users from deleting certain devices?
- Can I send DMS Basic Add-on alerts to Microsoft Teams instead of email?
- How can I plan firmware updates or application updates outside business hours?
- Can I export a CSV again to use it as a backup?
- How do I get notified if an application or firmware update fails?
- Can I define custom health states instead of traffic light indicators?
- Is there an audit log of all completed device updates?
- What is the maximum number of devices I can manage simultaneously in the Device Management Service?
- Can I register a device offline and synchronize it later?
- How do I migrate devices from one organization to another without data loss?
- Can I create multiple user roles with different permissions?
- How are email channels for alerting validated against spam?
- How can I prevent multiple users from starting firmware updates at the same time?
- Can Node-RED devices be duplicated automatically?
- How much data volume does a typical device send per month?
- Can I trigger alerts based on specific metrics instead of status changes?
- Can I compare firmware versions between devices?
- How can I prevent a single device from blocking the update process?
- Can alerts be paused?
- Can multiple CSV operations be combined?
- Is there a test environment for updates?
- Can I host update files locally instead of loading them from the Proficloud?
- How are applications versioned when multiple developers work on them?
- Is there an automatic rollback after a failed update?
- Can alerts be filtered by device groups?
- Can I delete devices by group?
- What is the maximum number of devices I can register per organization?
- Which regions or data centers are used by Proficloud.io for the Device Management Service?
- Does the Device Management Service support multi-factor authentication?
- Can I register a device without a UUID if it is only a test device?
- Can I clone or copy devices instead of creating them from scratch?
- How are faulty devices handled in a CSV update action?
- Why does a Node-RED device appear as “unknown” even though it sends data?
- Can alerts be time-bundled so that hundreds of messages are not sent during short interruptions?
- Can multiple triggers be defined per alert?
- Is there a maximum number of devices per group?
- Is there a way to schedule update windows?
- Can I switch between Basic and Advanced within a subscription year?
- Can add-ons be applied centrally to multiple devices at once?
How can I connect my AXC F 2152 device to the Device Management Service via VPN?
Proficloud.io and the Device Management Service communicate with each other via MQTT.
A connection via Proficloud.io and VPN is not possible.
For a VPN connection to an AXC F 2152, it is possible to use the mGuard Secure Cloud.
More information about the mGuard Secure Cloud can be found here: https://www.phoenixcontact.com/de-de/produkte/industrielle-kommunikation/industrie-router-und-cyber-security/mguard-secure-cloud
How long does the Device Management Service store device logs?
The device logs sent to Proficloud.io or the Device Management Service have no expiration date. They are stored until the device is deleted.
Are there public APIs to use the Device Management Service and the DMS Add-ons?
There is currently no public API to execute functions in the Device Management Service, the DMS Basic Add-on, or the DMS Advanced Add-on.
Is there a public API to automatically modify device information?
There is currently no public API to automatically modify device information.
Is there an API that allows me to automate firmware updates?
There is currently no public API that allows firmware updates to be automated. To make update processes more efficient, you can use the DMS Advanced Add-on and batch updates.
Is there an API that allows me to automate application updates?
There is currently no public API that allows application updates to be automated. To make update processes more efficient, you can use the DMS Advanced Add-on and batch updates.
Which data is transmitted to the Device Management Service when performing a factory reset on the device?
A factory reset cannot be executed on the device through the Device Management Service.
If a factory reset is performed on the device via direct local access, the certificates on the device are also deleted. As a result, the device can no longer connect to its existing entry in the Device Management Service.
To re-establish the connection, the corresponding certificate must also be deleted in the Device Management Service. The user opens the device entry in the Device Management Service by clicking the three-dot menu, which provides options for that specific device. By selecting “Reset Device Token”, the token for the certificates is deleted, allowing the device to reconnect. No previously sent data is deleted during this process.
Can I trigger alerts of the DMS Basic Add-on with a delay?
As of December 2025, an alert is triggered immediately when the configured condition occurs.
What is the maximum number of alerts per device allowed for the DMS Basic Add-on?
There is no limitation on the number of alerts per device.
How can I prevent users from deleting certain devices?
Proficloud.io and the Device Management Service, including its add-ons, contain a user management system based on roles and assignable resources. If you want a specific user to see a device but not delete it, assign the “Viewer” role. If you also want the user to see only one device, you can assign access exclusively to that device.
More information about the User Management Service can be found here: https://proficloud.io/smart-services/user-management-service/
Can I send DMS Basic Add-on alerts to Microsoft Teams instead of email?
It is currently not possible to send alerts from the Device Management Service or the DMS Basic Add-on to any target other than an email address.
How can I plan firmware updates or application updates outside business hours?
It is currently not possible to schedule updates.
Updates (single or batch) always start at the moment the user initiates them.
Can I export a CSV again to use it as a backup?
It is currently not possible to export the device list as a CSV file.
How do I get notified if an application or firmware update fails?
Both application and firmware updates can be viewed in the respective tabs of the device in the device overview. For batch updates, the Update History provides additional information.
External notifications are not available.
Can I define custom health states instead of traffic light indicators?
For devices with direct connections, defining custom health states is not possible.
For virtual devices, such as those created in Node-RED, the health status can be defined there.
Is there an audit log of all completed device updates?
Each device shows all completed updates (successful or not) in a history within the respective tabs (Application / Firmware).
For batch updates, the status messages can also be viewed in the Update History.
What is the maximum number of devices I can manage simultaneously in the Device Management Service?
There is no limitation on the number of devices in an organization.
Can I register a device offline and synchronize it later?
It is not necessary for a device to be connected to the internet at the time of registration.
Devices can be registered first and connected to the internet later to establish synchronization with Proficloud.io and the Device Management Service.
How do I migrate devices from one organization to another without data loss?
This is not easily possible.
Time Series Data cannot be migrated.
In the Energy Management Service, migration can be performed via CSV export and import.
Device Management Service data (logs, metadata, etc.) cannot be migrated.
Support can assist. Please contact inbox@phoenixcontact-sb.io
Can I create multiple user roles with different permissions?
It is currently not possible to create custom roles with different permissions. Roles are predefined for the entire platform. Users can be granted access at the device or dashboard level. This is handled by the User Management Service. More information is available here: https://proficloud.io/smart-services/user-management-service/
How are email channels for alerting validated against spam?
There is currently no anti-spam validation for email channels in the alerting of the DMS Basic Add-on.
How can I prevent multiple users from starting firmware updates at the same time?
This is controlled via the role system of the User Management. Only admins or editors can initiate an update. If a device is updating, it is shown on the device itself. During the installation process, no other user can update that device.
More information about user management can be found here: https://proficloud.io/smart-services/user-management-service/
Can Node-RED devices be duplicated automatically?
Devices cannot be duplicated in Proficloud.io or the Device Management Service. Every device (virtual or physical) has a unique UUID.
In Node-RED, flows can be duplicated and then connected to a new Proficloud node.
More about Node-RED can be found here: https://proficloud.io/knowledge-hub/e-learning/get-to-know-node-red-and-proficloud-io/
How much data volume does a typical device send per month?
The data volume varies significantly depending on the number of metrics (variables, tags) and their transmission frequency.
Can I trigger alerts based on specific metrics instead of status changes?
In the Device Management Service, alerts cannot be triggered based on specific metrics.
Users can create alerts in the Time Series Data Service based on specific metrics and threshold violations. The alerting system in the Device Management Service is unrelated to the alerting system in the Time Series Data Service.
Can I compare firmware versions between devices?
To verify if devices have the same firmware version, the user must open each device and check manually.
How can I prevent a single device from blocking the update process?
It is the user’s responsibility to ensure that all devices are update-ready. There is currently no mechanism in the Device Management Service to enforce this.
Can alerts be paused?
Each alert can be paused and reactivated individually. This can be done in the alert overview or directly on the device.
Can multiple CSV operations be combined?
Only one CSV action can be performed at a time. Either delete devices, edit devices, or add devices. A combination is not possible.
Is there a test environment for updates?
There is no dedicated test environment. However, users can create multiple organizations (e.g., a sandbox) on Proficloud.io and use that as a test environment.
More about User Management can be found here: https://proficloud.io/smart-services/user-management-service/
Can I host update files locally instead of loading them from the Proficloud?
Application files must be uploaded per update. Firmware updates are provided by Proficloud.io.
How are applications versioned when multiple developers work on them?
Applications must be versioned by users locally. Versioning is not provided on Proficloud.io.
Is there an automatic rollback after a failed update?
If a firmware update fails, the device automatically restores the last working firmware. This process happens on the device.
Can alerts be filtered by device groups?
Alerts cannot be filtered by device groups.
Can I delete devices by group?
Multiple devices can be deleted at once using filters. Devices cannot be deleted by group context.
What is the maximum number of devices I can register per organization?
Users can register unlimited devices in an organization. There is no device limit per organization.
Which regions or data centers are used by Proficloud.io for the Device Management Service?
More information about data security, hosting, backups, and related topics can be found here: https://proficloud.io/data-security-and-safety-on-proficloud-io/
Does the Device Management Service support multi-factor authentication?
Proficloud.io does not currently support multi-factor authentication.
Can I register a device without a UUID if it is only a test device?
Every device must be registered with a UUID. It is neither possible in the UI nor technically feasible to register a device without a UUID.
Can I clone or copy devices instead of creating them from scratch?
Devices cannot be cloned or copied.
How are faulty devices handled in a CSV update action?
If errors occur during CSV operations, they are displayed transparently. The user can repeat the process.
Why does a Node-RED device appear as “unknown” even though it sends data?
Virtual (Node-RED) devices can manually set a device type in the Node-RED flow. If no device type is transmitted, the device appears as “unknown” in the device overview. This does not affect functionality.
Can alerts be time-bundled so that hundreds of messages are not sent during short interruptions?
Alerts cannot currently be bundled. They are triggered immediately when the condition is met.
Can multiple triggers be defined per alert?
Only one trigger can be defined per alert in the Device Management Service.
Is there a maximum number of devices per group?
There is no limit to the number of devices per group.
Is there a way to schedule update windows?
It is currently not possible to schedule application or firmware updates for a later time.
Can I switch between Basic and Advanced within a subscription year?
An upgrade is possible at any time via the Service Store. A downgrade is only possible at the end of the contract term.
Can add-ons be applied centrally to multiple devices at once?
A subscription can contain multiple device slots. A device must be assigned to a valid subscription to use the add-on features.