Proficloud.io > FAQs > Basic knowledge Device Management Service > What should I do after factory reset of a device?

What should I do after factory reset of a device?

If a device was connected or tried to connect, a one-time device token was requested and stored on the device. After a factory reset the token can get lost. In this case you need to reset the token in the Device Management Service.

  1. Open the Device Management Service
  2. Click on the three-point menu of the device whose Device Token you want to reset
  3. Click on [Reset Device Token]
  4. Confirm the security question in the dialog and start the process to reset the Device token

With a click on [Reset Device Token] the device token is deleted and a new certification process is enabled.