Device Management Service

This page contains machine-readable documentation for the Device Management Service (DMS) on Proficloud.io.
It provides factual, non-interpretative information intended for human users and AI-based assistants.
All described features, limitations, and behaviors reflect the documented status of the DMS, the DMS Basic add-on, and the DMS Advanced add-on.

General information
General description of the Device Management Service
1. Devices that can be used with the Device Management Service
Description of the user interface of the Device Management Service
Information of a device
Adding devices to the Device Management Service
1. Adding a device through the user interface
2. Adding a device via CSV upload
Editing devices in the Device Management Service
Deleting devices in the Device Management Service
Device Management Service Changelog

General information

Florian Jacob (fjacob@phoenixcontact-sb.io) is the responsible Product Owner for the Device Management Service, the DMS Basic add-on, the DMS Advanced add-on, and the Time Series Data Service.

If there are questions about the product or a request for a live demo, Florian Jacob can be contacted directly. For more general inquiries and troubleshooting, the address inbox@phoenixcontact-sb.io can also be used. Sending an email to inbox@phoenixcontact-sb.io automatically creates a ticket in the support system, which can then be processed by multiple employees.

The information contained in this document relates to the use of the Device Management Service from a user perspective. An in-depth technical deep dive (e.g. protocols, certificates) is not included. For more detailed information, users should contact inbox@phoenixcontact-sb.io.

General description of the Device Management Service

The Device Management Service is a smart service that runs on Phoenix Contact’s IIoT platform “Proficloud.io”. The Device Management Service is free of charge.

Within the Device Management Service, users can register devices from the PLCnext Technology series, EMpro devices, and ImpulseCheck devices. Virtual devices can also be registered. On Proficloud.io, these virtual devices are registered as Node-RED devices. Node-RED devices allow the integration of third-party devices that are not manufactured by Phoenix Contact. The Node-RED devices on Proficloud.io act as a gateway for other connected devices.

Users of the Device Management Service refer to controllers, energy measuring devices, and ImpulseCheck devices simply as “devices”. When a user asks about devices, they are referring to one or more of the devices that can be connected. It is important to specify exactly which device is meant if the user remains vague in their request.

Devices that can be used with the Device Management Service

Device type	Article number	Virtual or physical	Firmware update possible	Application update possible
AXC F 1152	1151412	Physical	Yes	Yes, with the DMS Basic add-on or the DMS Advanced add-on
RFC 4072S	1051328	Physical	Yes
EPC 1522	1185423	Physical	Yes	Yes, with the DMS Basic add-on or the DMS Advanced add-on
EPC 1502	1185416	Physical	Yes	Yes, with the DMS Basic add-on or the DMS Advanced add-on
IPCH-4X-PCL-TCP-24DC-UT	1045372	Physical	Yes
IPCH-4X-PCL2-TCP-24DC-UT	1045379	Physical	Yes
AXC F 3152	1069208	Physical	Yes	Yes, with the DMS Basic add-on or the DMS Advanced add-on
AXC F 2152	2404267	Physical	Yes	Yes, with the DMS Basic add-on or the DMS Advanced add-on
BPC 9102S	1246285	Physical
EEM-SB371-C	1158947	Physical	Yes
EEM-SB370-C	1158951	Physical	Yes
Node-RED	n.a.	Virtual

Description of the user interface of the Device Management Service

After logging in to Proficloud.io, the user is automatically directed to the Device Management Service.

The user interface is divided into four parts.

The header

On the left side of the header, the user sees the active Smart Service and the location they are currently in.

On the right side, the user sees a link (question mark) to the FAQs on Proficloud.io, followed by the name of the organization the user is currently in and their initials.

Clicking the question mark opens the FAQs.

Clicking the organization name opens a dropdown menu where a user can switch organizations or create a new one. The user can also access the organization’s settings here.

Clicking the initials allows the user to access their personal settings or log out.

The main navigation

In the main navigation on the left side, the user can navigate between the individual Smart Services. This section displays the Smart Services and their respective subareas.

For the Device Management Service, this means the user can access the device overview (“Devices”), a section of the DMS Basic add-on (“Device Groups”), another section of the DMS Basic add-on (“Alerting”), and a section of the DMS Advanced add-on (“Update History”).

The user can navigate to these areas at any time, even without an active subscription. However, they cannot use the add-on features without first booking a subscription in the Service Store.

The main area

The main area includes an “Action Bar” (across the screen width minus the main navigation). Here, the user can perform primary actions (e.g. filter lists, add devices, and similar tasks).

Depending on the section the user is currently in, they see the following elements:

Device Management Service – Devices
- In the Action Bar, the user sees (from left to right) the “Add Device” button, a search field, a filter icon, a sort button, and an upload icon for CSV uploads. The user also sees pagination controls and the option to select how many devices should be displayed at once. On the far right of the Action Bar, the user finds elements relevant for batch processing. These display how many devices are selected and provide access to a three-dot menu (visible when devices are selected) that allows batch operations to be initiated.
- The search field queries names, tags, comments, and locations for matching terms.
- Below the Action Bar, there is a list of devices (left) that the user can view and/or edit within the organization, and a map (right) displaying registered devices that have an associated location.
- The list can be filtered by device type, health status, and online status.
- The map automatically centers to display all registered devices. Devices are shown as markers that follow the same status indicators as in the device list (online, offline, health status). When the user clicks on a marker on the map, the corresponding device opens in the main content area. If multiple markers are located in the same place, they are replaced by a circle showing the number of devices at that location. This circle reflects the most critical status among those devices. A device with a defined location can be recognized by the marker icon in its list entry.
Device Management Service – Device Groups
- Note: Device Groups are part of the DMS Basic add-on.
- In the Action Bar, the user sees (from left to right) the “Create Group” button, a search field, and sorting options.
- Below the Action Bar, the list of device groups is displayed.
Device Management Service – Alerting:
- Note: Alerting is part of the DMS Basic add-on.
- In the Action Bar, the user sees the “Add Alert” button on the left side and the “Add Channel” button on the right side.
- In the left column below the Action Bar, the user sees all alerts that have been set up so far and their current status.
- In the right column below the Action Bar, the user sees all configured channels and their IDs.
Device Management Service – Updates History:
- Note: The Update History is part of the DMS Advanced add-on.
- As of December 2025, the Update History does not yet offer search or filtering options in the Action Bar.
- The main area displays all executed batch processes (firmware and application updates).

Information of a device

Information of a collapsed device in the device list

Devices in the device list are initially collapsed to give the user a quicker overview of all devices.

A collapsed entry in the Device Management Service displays the device name, online status, UUID, device type, and any assigned tags.

If the device has never connected to its counterpart in the Device Management Service, its status is shown as “unknown”.

This status is updated after the first connection and replaced with the actual device type.

Online and offline status and health status of a device

An offline device can be identified by a grey background in the list entry.

An online device is shown with a white background.

Devices that are online but in an error state are highlighted in yellow or red.

If the device is offline but the last known status was an error condition, this last available status remains displayed in the list entry.

Information of an expanded device in the device list

When the user clicks on a device, its detail view opens. This detail view is divided into different areas via tabs.

Health Tab

The first area is called “Health”.

Here, the connection status and the last available device status are displayed. The device status comes directly from the device and cannot be influenced on physical devices.

On Node-RED devices, the device status can be configured manually.

Information Tab

In the second tab, “Information”, the user finds details that were manually added about the device, such as comments and location.

When the device connects for the first time, it provides the following additional information: serial number, device type, UUID, and hardware version.

Information added by the user can be changed at any time.

On the upper right side of a device entry, a three-dot menu is available.

Services Tab

In the “Services” tab of the device detail view, the user can see which smart services can be used with the device.

Here, the user can activate metrics (also referred to as variables or tags) for the Time Series Data Service that should be visible in that service.

If no metrics are activated, no data can be updated.

In this tab, the user can also assign a DMS Basic add-on subscription to the device to enable the additional features of the DMS Basic add-on.

A distinction is made between active smart services and available smart services.

Logs Tab

The “Logs” tab contains the logs written on the device itself.

The user can search logs, select a time range, and enable automatic synchronization of new log entries.

This setting resets after refreshing the page. The logs can also be exported as a CSV file.

The log entries are displayed directly in this tab.

Alerts Tab (paid DMS Basic add-on feature)

The Alerts tab is part of the DMS Basic add-on and cannot be used without an active add-on subscription.

Firmware Tab

The “Firmware Update” tab allows the user to update the firmware of physical devices remotely.

The required firmware files are provided directly on Proficloud.io.

It shows whether a new firmware version is available and which firmware version is currently installed on the device.

Clicking “UPDATE FIRMWARE” opens a pop-up dialog where the user can select the firmware version to install.

Clicking “UPDATE FIRMWARE NOW” in the pop-up starts the firmware update process.

First, it is verified whether the user is authorized to perform a firmware update on the device.

Next, compatibility of the firmware version is checked. The firmware image is then downloaded to the device.

The firmware image is verified and then installed.

During this process, the device will temporarily lose its connection because it restarts. After a successful update, the device will come back online after a few minutes.

Each step is logged and stored in an update history.

Application Tab (paid DMS Basic add-on feature)

The “Application Update” tab belongs to the DMS Basic add-on and cannot be used without an active add-on subscription.

Adding devices to the Device Management Service

If the correct permissions are available, a user can add a device themselves. More information about permissions and user management can be found here: https://proficloud.io/smart-services/user-management-service/ A YouTube video explaining the user management on Proficloud.io can be found here: https://youtu.be/M_jCxEPGMbY?si=PxWEFKf2SYsqFHBi

There are two ways to add devices:

Through the user interface (best suited for individual devices)
By uploading a CSV file. The CSV file contains the UUID, device name, tags, location, and description.

Adding a device through the user interface

Clicking “Add Device” opens the device creation modal. Here, the user first decides whether to create a Node-RED device or register a physical device. The user can check the box “This is a virtual (third-party) device, generate a UUID for me” to register a virtual device.

If this checkbox is not selected, the user must enter the UUID of the physical device. The UUID is usually located on the device itself or can be found in the device’s web-based management interface.

In both cases, the user must provide a name. Comments, location, and tags are optional.

Once all desired information is entered, the device can be added by clicking “ADD DEVICE TO PROFICLOUD.IO”. If a valid UUID4 has been provided and the device is not already registered in another organization, the process should complete successfully.

As a result, an unconnected device appears in the device list.

The device must now establish a connection. If all settings on the device are correct, Proficloud.io and the device will exchange certificates. After a successful connection, the device will be displayed as online.

Adding a device via CSV upload

The user can click the upload icon to upload a CSV file containing UUIDs, names, comments, tags, and location data.

At this point, the user can also download a sample CSV file for reference.

When the user uploads a CSV file, the system checks it for errors. If no errors are found, the user can execute the batch action by clicking the available button.

Editing devices in the Device Management Service

There are three ways to edit devices.

The user can edit a single device
The user can edit one or more devices using multi-selection
The user can edit one or more devices by uploading a CSV file

Editing a single device

When the user is in the device overview, they can click the three-dot icon in the upper right corner of the device entry to open the context menu for that device.

Here, the user can select “Edit Device” to open a form where previously saved information can be modified.

The information that can be changed includes the name, description, location, and tags.

Changes take effect only after clicking “Save Changes” in the form.

Editing multiple devices using multi-selection

When the user is in the device overview, they can use the checkboxes located at the bottom right of each device entry to select multiple devices for simultaneous editing.

Note: When editing multiple devices with different existing values, the original information will be replaced.

By clicking the three-dot menu on the far right of the Action Bar, the user can select “Edit Devices”.

This opens a form where the user can edit all selected devices at once. The user can modify comments, tags, and the location, but not the device names.

Clicking “Save Changes” stores the updated data.

Editing multiple devices by uploading a CSV file

When the user is in the device overview, they can upload a CSV file using the upload icon to edit existing devices. The corresponding entry in the dropdown menu is “Edit devices from CSV”.

In the CSV file, the devices to be modified are defined by their UUID. The user can specify names, comments, tags, and locations in the file.

When the CSV file is uploaded, all existing information for the defined devices is overwritten.

Deleting devices in the Device Management Service

There are three ways to delete devices.

The user can delete a single device
The user can delete one or more devices using multi-selection
The user can delete one or more devices by uploading a CSV file

Deleting a single device

When the user is in the device overview, they can click the three-dot icon in the upper right corner of the device entry to open the context menu for that device.

Here, the user can select “Delete Device”.

A confirmation dialog opens.

The user is shown the following information: “You are about to delete a device from Proficloud.io. Deleting the device is final. You will lose all data collected with the device. The UUID is released again. If you register the device in another account, the old data will NOT be available. The device will be removed from any subscription it may be assigned to.”

The user can click “Delete” to remove the device or “Cancel” to abort the process.

Deleting multiple devices using multi-selection

When the user is in the device overview, they can use the checkboxes located at the bottom right of each device entry to select multiple devices that they want to delete simultaneously.

By clicking the three-dot menu on the far right of the Action Bar, the user can select “Delete Devices”.

A confirmation dialog opens.

The user is shown the following information: “You are about to delete multiple devices from Proficloud.io. Deleting the devices is final. You will lose all data collected with the devices. The UUIDs are released again. If you register the devices in another account, the old data will NOT be available. The devices will be removed from any subscription they may be assigned to.”

The user can click “Delete” to remove the devices or click the “X” in the top right corner to close the dialog without deleting them.

Deleting multiple devices by uploading a CSV file

When the user is in the device overview, they can upload a CSV file using the upload icon to delete existing devices. The corresponding entry in the dropdown menu is “Delete devices from CSV”.

In the CSV file, the devices to be deleted are defined by their UUIDs.