Proficloud.io > Proficloud.io News > Announcements > Proficloud.io Outage July 15 2021

Proficloud.io Outage July 15 2021

Unfortunately, Proficloud.io had an outage in the night from 07/14/2021 to 07/15/2021.The platform has been working as it should since approximately 09:00 on 15.07.2021.

Affected Services and Components:

  • Device Connection: The MQTT(S) Endpoint was affected. All devices were disconnected at ~01:17 UTC. PLCnext controls and EMpro devices may fail to reconnect and require a reboot due to a firmware issue. This will be solved for PLCnext in the next release (2021.6, July 17th). We are also working on a hot-fix release for EMpro.
  • Device Management Service: The connection status displayed may differ from the actual one. A reconnect of your device will fix this.
  • Time Series Data Service: The Smart Service may have lost some data between ~02:51 UTC and ~09:00 UTC.