Skip to content
< Back to FAQ overview

Why does my ImpulseCheck stays offline?

When you register the Impulse Check device on for the first time, it can happen in rare cases that the device does not connect. The device will be displayed as offline on with the message that it has never been able to connect.

A factory reset of the device helps in these cases. To do this, simply call up the IP address of the ImpulseCheck device and perform the factory reset with the addition /api/v1/resetToFactoryDefaults .

Please note: The network configuration will be reset as well.

Now reset the device token of the device on The device should be connecting now and will be visible as online. You can now use a Impulse Analytics Service Subscription to make full use of the ImpulseCheck device on