Get in touch with us and we will take care of your request as quickly as possible. For more effective support, please use our Priority Support request.
Troubleshooting & FAQs (instant help)
Some problems can be solved quickly by taking a look at the FAQs – here you will find possible solutions, for example, if a device remains offline or throws an MQTT error when trying to connect.
Priority Support request (faster response time)
Here you can provide us with detailed information that will help us to answer your support request more quickly.
Basic support request (regular response time)
Here you can simply ask general questions or request support.
Answering support cases usually takes a little longer for more complex incidents, as we usually need to obtain further information in order to be able to process the support case properly.
With the Priority Support Request, you can reduce the processing time by up to 70% and receive an answer to your question more quickly.