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How do I receive an answer?

When you send us a support request via the contact form, we automatically create a ticket in our support system that is then quickly processed by our staff.

You will receive the answer by mail and you can also reply to this mail if you have any questions. As soon as we have solved your problem together, the ticket will be marked as “closed” – so if you have any further concerns, please feel free to use the contact form.

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