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Phoenix Contact Smart Business - IIoT Platform Proficloud - Device Management Service

Device Management Service

The Device Management Service offers standardized, application-independent device information on for all Phoenix Contact smart devices and third party devices.​

Phoenix Contact Smart Business Proficloud Device Management Service showing the Device overview with map and healt status of devices

The Standard for all Phoenix Contact smart devices

The Device Management Service offers standardized, application-independent device information in real time on for all Phoenix Contact smart devices.​

Manage and monitor your Phoenix Contact smart devices with The Device Management Service anywhere at any time. You get a direct overview of device information as a digital nameplate, such as device type, serial number, and installed firm and hardware version. In addition, you have a constant view of the state of health status as well as current and historical logs.​

Easily keep your Smart Device firmware up to date. This guarantees that you can immediately use the latest smart device features and that your machines and systems are permanently protected.

Are you facing these challenges?

I want to know, no matter where I am, if my control system for my production is running properly.

This is how we support you:
Thanks to the simple and easy-to-understand device overview in the free Device Management Service, all you need to do is log in to and immediately see which device needs your attention.

Usable part of the Device Management Service:
In the device overview in the Device Management Service, thanks to the color coding, you can immediately see which devices are working as expected, which need your attention, and which devices are offline. You can then use the logs to find out why one of your devices has switched to an error state.

When connecting to cloud systems, I need to be sure that my connection components are getting the latest security updates at all times to keep my system secure.

This is how we support you: users can use the Device Management Service to see immediately when a new firmware update is available and also launch it from the Device Management Service.

Usable part of the Device Management Service:
Every Phoenix Contact device that can be natively registered on offers the possibility to check the installed firmware version in the detailed view of the device and to install a new firmware version if required – if the user is authorized to do so.

I want to create the greatest possible transparency in my team when we work with cloud-side services, so that my team can react to changes quickly and appropriately.

This is how we support you:
Each device can be enriched with data, which allows an easy entry into the usage of the devices or e.g. to display information about responsibilities.

Usable part of the Device Management Service:
Take the opportunity and enrich your devices with static data, such as tags (e.g. “production hall 1”), comments (e.g. responsibilities) or locations (cooridnates) and make sure that your colleagues, partners or customers immediately understand what kind of device it is.

  • In addition to physical hardware from Phoenix Contact, virtual devices can also be added, representing third-party devices, for example, which can connect to
    In addition to physical hardware from Phoenix Contact, virtual devices can also be added, representing third-party devices, for example, which can connect to

Your advantages at a glance

Stay up to date – security and firmware wise.

Always keep the firmware of your devices up to date and ensure that your system is protected. The firmware update can be done remotely, saving you time and resources while providing increased security for your Internet-connected controllers or systems.

Enrich your digital twin with human readable data

Enrich the individual devices in the Smart Service in such a way that a newcomer (e.g. a customer, a new employee or a partner) can immediately see which device is needed for which use case. In this way, increase confidence in your equipment and trust in your industrial IT infrastructure among customers, partners or colleagues.

Keep an eye on the health of your devices

From time to time a controller fails, that’s hard to avoid. With the Device Management Service, you can quickly see which device needs attention and can react promptly and as needed. Increase the availability of your assets by monitoring their health status in the certified Industrial Internet of Things platform.

View into the Smart Service

Device overview with easy-to-understand color coding

Device overview with easy-to-understand color coding

In addition to the colored marking of the devices, depending on the health status sent by the device, the overview also shows the connection status of the devices. In addition to the color marking (grayed out = offline), the cloud icons also provide an insight into the connection status (black cloud, filled in = online, crossed out cloud = offline). For devices that are offline, the last status (Attention or Error) is displayed at all times, enriched with information about when the device last had a connection to

Devices that are working properly and are online are displayed in such a way that they have no signal effect on the user. Devices that are in an attention state are given a warning triangle icon, as well as a yellowish marking of the device panel. Devices that are in a critical error state are given a round warning icon and are highlighted in red.

The color coding thus enables the viewer to quickly and easily identify which devices need his attention.

Add custom meta data to a device

Knowledge grows when you share it. Save time, resources and energy by enriching devices with information in the Device Management Service. Add a comment, assign a location or add tags. With the tags you can e.g. later filter a large number of devices in the Device Overview by tags and thus optimize your work processes on the cloud side.

Understanding how to use the Device Management Service is simplified with additional comments on individual devices, for example, it is possible to record device responsibilities or exactly what a particular device is used for.

Add custom meta data to a device
Interactive map with device health status

Interactive map with device health status

All devices to which you have given a location are automatically displayed on the interactive map next to the device overview. This way you can see exactly which devices can be found at which location and can call up the corresponding device with a click on the marker.

Perform and monitor firmware update remotely

The process itself is displayed transparently, so that monitoring the firmware update is easy and, if necessary, the cause of the error becomes apparent. The individual steps are enriched with further information so that users can follow the steps in plain text.

If the firmware update process has been completed or aborted, the user is now shown a report of this process, which can also be hidden if required.

Perform and monitor firmware update remotely
In the Device Management Service, all device logs can be displayed to simplify debugging and troubleshooting.

Use device logs directly in the Device Management Service

In the Device Management Service you have the possibility to send all logs of the device to and save time in certain processes, e.g. troubleshooting or debugging of devices.

You can browse the logs, view live logs and also export them as CSV file.

Getting started with the Device Management Service

We guide you through this Smart Service with two types of “Interactive Start Guides”.

We offer Overview Guides, where we explain the elements in the user interface and give you a preview of what functionalities you can expect and where.
The second type of user guides we offer are learning-by-doing guides. They are interactive and highlight in the process where you need to click next to achieve a specific goal.

In addition to the guides, you can always access all the important FAQs within the Smart Services on the right side of the browser via the active Smart Services. Here you can also access all guides. Further knowledge about Smart Services is also available in the e-learning section on – so we cater for all the main types of learning: reading, viewing and participating.

News about the Device Management Service

Hi, my name is Florian Jacob and I am glad to help you out!

Are you interested in Device Management Service?

Please do not hesitate to contact me. Also, if you have any suggestions or comments, just send us a message to inbox[at] and we will answer as soon as possible. 

Florian Jacob, Product Owner

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